ASUS ROG G550JX - Hardware FAQs

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Hardware FAQs


A black dot, or sometimes a colored dot, appears onscreen

when I turn on the Notebook PC. What should I do?
Although these dots normally appear onscreen, they will not

affect your system. If the incident continues and subsequently

affects system performance, consult an authorized ASUS service



My display panel has an uneven color and brightness. How

can I fix this?
The color and brightness of your display panel may be affected

by the angle and current position of your Notebook PC. The

brightness and color tone of your Notebook PC may also vary per

model. You may use the function keys or the display settings in

your operating system to adjust the appearance of your display



How can I maximize my Notebook PC ‘s battery life?
You can try doing any of the following suggestions:

Use Battery Mode under Power4Gear.

Use the function keys to adjust the display brightness.

Enable Battery Saving mode under Instant On.

If you are not using any Wi-Fi connection, switch your

system into Airplane mode.

Disconnect unused USB devices.

Close unused applications, especially those that take up too

much system memory.

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Notebook PC E-Manual


My battery LED indicator does not light up. What’s wrong?

Check whether the power adapter or battery pack is

attached correctly. You may also disconnect the power

adapter or battery pack, wait for a minute, then reconnect

them again to the power outlet and Notebook PC.

If the problem still exists, contact your local ASUS service

center for assistance.


Why is my touchpad not working?


to enable your touchpad.

Check if ASUS Smart Gesture has been set to disable the

touchpad when connecting an external pointing device.


When I play audio and video files, why can’t I hear any sound

from my Notebook PC’s audio speakers?
You can try doing any of the following suggestions:


to turn up the speaker volume.

Check if your speakers were set to mute.

Check if a headphone jack is connected to your Notebook

PC and remove it.

Unlock the I/O Interface Security in your system’s BIOS. For

more details, refer to the I/O Interface Security section in

this manual.


What should I do if my Notebook PC’s power adapter gets lost

or my battery stops working?

Contact your local ASUS service center for assistance.

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Notebook PC E-Manual



Why does audio still come out from my Notebook PC’s audio

speakers even if I already connected my headphone into the

right jack port?

Go to Control Panel > Hardware and Sound then access Audio

Manager to configure the settings.


My Notebook PC cannot do keystrokes correctly because my

cursor keeps on moving. What should I do?
Make sure that nothing accidentally touches or presses on your

touchpad while you type on the keyboard. You can also disable

your touchpad by pressing


10. My Notebook PC’s touchpad is not working. What should I

You can try doing any of the following suggestions:

Check if ASUS Smart Gesture is set to disable touchpad by

connecting an external pointing device to your Notebook

PC. If yes, disable this function.



11. Instead of showing letters, pressing the “U”, “I”, and “O” keys

on my keyboard displays numbers. How can I change this?

Press the

key ,

*, or

* on your

Notebook PC to turn off this feature and use the said keys for

inputting letters.

* on selected models only

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Notebook PC E-Manual